Your Daily Reputation Management Routine with Repuva
Setting up Repuva is just the beginning — what really moves the needle is showing up consistently. The good news? It doesn’t take much.
A few minutes each day is all it takes to stay on top of your online reputation. Here’s a simple daily routine you can follow to get the most out of Repuva.
Daily Tasks (5–10 minutes)
These are the quick, everyday tasks that keep your reputation in check. None of them take more than a minute or two, and all of them can be done directly from the Reviews page inside Repuva.
Make this your morning coffee routine — open Repuva, scan through these, and you’re set for the day.
1. Review Your Latest Reviews
Check the Reviews page to see new reviews that have come in across all connected platforms. Look for trends — are customers mentioning a specific team member, service, or issue repeatedly?
2. Respond to Reviews
Respond to unanswered reviews and make sure no review is left without your reply, whether it is a public review or private feedback.
If you’ve enabled the approval workflow in Auto Respond, check for any pending AI responses waiting for your sign-off. Review the tone and accuracy before publishing, especially for negative or mixed reviews.
3. Flag Reviews That Need Attention
Flag any inappropriate, fake, or concerning reviews so other team members can review and take action — whether that’s escalating internally, responding manually, or reporting the review on the platform.
4. Hide Reviews With Misleading Sentiment
Not every 5-star review tells a positive story. Sometimes a customer leaves a top rating but fills the review with negative comments, complaints, or mixed signals — and that can confuse potential customers browsing your website widget.
Keep an eye out for these mismatches and hide them from your public widget display. The review still stays on Google and in your Repuva dashboard — you’re simply curating what shows up on your own website so visitors see an accurate, trust-building picture of your business.
5. Check Private Feedbacks
Review any private feedback submitted by unhappy customers through your smart feedback forms. These are issues you can resolve before they become public reviews — act on them quickly.
6.Report Suspicious Reviews for Removal
Spotted a review on Google that feels fake, spammy, or just doesn’t belong? You can report it for removal directly from Repuva — no need to dig through Google’s interface.
Whether it’s a competitor leaving a fake review, someone with a conflict of interest, an off-topic rant that has nothing to do with your business, or content that crosses into hate speech or illegal territory — flag it right from your dashboard.
Google won’t remove every reported review, but consistently reporting violations gives you the best shot at getting illegitimate ones taken down.
7. Glance at Notifications
Check your email or Slack notifications for any new review alerts. Make sure nothing urgent has slipped through, especially low-rating reviews that may need immediate attention.
Weekly Tasks (15–20 minutes)
These tasks don’t need daily attention, but carving out 15–20 minutes once a week keeps you in control of the bigger picture — how your campaigns are performing, what your customers are really saying, and where your reputation is headed.
1. Review Campaign Performance
Check how your active review request campaigns are performing — open rates, click-throughs, and how many reviews were actually collected. Identify if a particular step or channel (email, SMS, WhatsApp) is underperforming.
2. Share Your Best Reviews on Social Media
Pick 1–2 standout reviews from the week and use Repuva’s Social Share feature to create branded graphics and post them on social media or directly on your Google Business Profile.
It helps you highlight more valuable reviews among dozens of other reviews.
3. Review Analytics & Sentiment Trends
Spend a few minutes on the Analytics page to spot patterns. Is review velocity improving? Are ratings trending up or down? What are customers loving? What keeps coming up as a pain point? Use these insights to inform real business decisions.
Monthly / Periodic Tasks
These are your strategic check-ins — the tasks that require a bit more thought and a bigger-picture mindset.
You don’t need to do all of them every month, but especially in the first few months, spending time here will make a noticeable difference in how fast your reputation grows and how well your setup performs over time.
1. Review & Optimize Campaign Messages
Revisit your review request messages and experiment with different tones, angles, or timing. A/B testing is the only way to find the best-performing campaign.
2. Check Summary Reports
Review your scheduled monthly summary reports that land in your inbox. Use these to track month-over-month growth and share progress with leadership or partners.
3. Audit Your AI Review Assistant
Make sure your AI Review Assistant questions are still relevant. Update them if your services, menu, or offerings have changed.
Analyse the quality of AI reviews generated over the period. You might want to refresh some suggestions/options to avoid a similar kind of review.
4. Audit Your Custom Response Prompt
If you have enabled custom review response prompts, check for the quality of responses generated. Does it match your brand voice? Do you want to add some extra instructions to improve the response?
