How to Setup Review Request Campaigns?
Most happy customers won’t leave a review on their own — not because they don’t want to, but because no one asked.
Review request campaigns reach your customers via email, SMS, and WhatsApp — so you never miss a chance to turn a great experience into a glowing review.
Set up campaigns
- Go to the Request Reviews page from the sidebar menu.
‘Campaigns > Request Reviews’ - Create a new campaign & name it according to purpose, i.e. ‘Post purchase review requests’
- While designing your campaign, the first thing you need to decide is how many steps you need.
- In each step, you can enable the channels you want to send requests to, e.g., email, SMS, and WhatsApp.
- The messages are sent on days defined in the step setting, in this example, the first message on Day 1, the Second on Day 3, and so on.
- You can customize the design or message of each step to suit your business.
- Preview tabs give you an exact preview of how your message looks.
Tips:
- Always send a test invite to your own contact to experience how it looks before sending to real contacts.
- From the campaign setting, you can connect your company email to send review requests, i.e. [email protected]. >> Watch Video Tutorial
